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Humility - Jeff Gothelf | Intangibles 009

By Steve Berg August 20, 2017

On This Episode:

Today we speak with Jeff Gothelf (TwitterPersonal Website), speaker and organizational designer for technology, software, and internet companies. He’s also the author of a book called Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously. 

Show Notes:

●    Jeff’s experiences in building design teams and organizations… as well as his brief stint with the circus - and the things he’s learned about human cannonballs


●    Why technologists need humility to “sense and respond”


●    Why making assumptions in dangerous in business and why firms need to be humble enough to change course if the old ways aren’t working


●    Why customer value = business value


●    Why teams - specifically software teams - should always value learning over delivery (ie. make sure you are shipping the right/smartest product slow, rather than the wrong one fast)


●    Why and how teams should practice radical transparency and how this can build a better, more trusting workplace culture


●    Why humility = agility and how willingness to move on when the evidence tells you it’s the smart move is the best business practice out there


●    The difference between having a diligent and emergent mindset in a management setting


●    What kind of investors are the best fits for founders with emergent mindsets and what investors should look for to recognize teams/founders with humility



Intangibles: A podcast about traits, behaviors, and qualities that entrepreneurs can cultivate to be successful. Find us on the web at


Antecedent Ventures: An enterprise-focused, seed-stage venture firm in NYC. You can find us at


Dentons Venture Technology Group: Operating as a boutique within the world’s largest law firm, the venture technology group runs with hard-charging tech entrepreneurs to drive growth through strategic business, finance, and legal advice from Silicon Valley to New York, to London, Berlin, Hong Kong, and beyond. Learn more at


Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously: Offering up a complete rethink of how we organize and manage work, Jeff’s book goes deep into how we need to rethink the management model to embrace rapid change. 

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